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Popular in Jive - Getting Started

  1. How to Make the Best Use of the Jive ATLAS Support Chat

Popular in Jive - Account Support

  1. Handling Compliance-Related Queries in Jive

  2. Automatic Disabling of User Accounts Due to Inactivity

  3. Configuring Redirects

Popular in Jive - FAQ

  1. How to Upload Multiple Documents at Once to a Space

  2. Automatically refresh the page in the browser so that new posts are visible without manually refreshing the page

  3. Resolving Sign Up or Password Reset Issues with Jive Support Portal

  4. Managing Your MyJive Secret Group

  5. MyJive Secret Support Group Basics FAQ

Popular in Jive - On-Prem Specific Issues

  1. 'Latest Activity' Timestamp Inconsistency in Jive On-Premise Deployment

  2. Search not Showing Any Results

  3. Viewers Count Not Updating on On-Premise Jive Instance

  4. All Users are not receiving Email Notifications

  5. Invocation of init method failed; nested exception is java.security.KeyStoreException: JCEKS not found

Popular in Jive - Settings

  1. Transitioning from Private to Public Space without Losing Content

  2. Add a New Space to a Dropdown Menu on Jive Homepage

  3. Jive Status Points Calculation and Settings Reversion Issues

  4. Restricting User Access to Homepage/Space in Jive

  5. Applying a Specific Template to Spaces and Subspaces

Popular in Jive - Upgrades

  1. Jive - MySQL Upgrade 5.x to 8.x

  2. Issues related to Jive on-premise upgrades

  3. Jive On-Premise Setup Fail Without An Internet Connection

  4. Running The On-Premise Jive Setup As A New User Fails With An Error

  5. Is a Certain Version of Jive capable of running a new version of Tomcat?

Popular in Jive - Single Sign-On (SSO/SAML)

  1. Single Sign-On (SSO) Login Failure in Edge Browser

  2. 'Invalid locale ID' Error in Jive Federation via SSO

  3. Troubleshooting Single Sign-On (SSO) Error: 'User not found in external identity table' in Jive

  4. SAML-SSO with Microsoft Azure AD

  5. Creating A New User In LDAP With The Same Details Creates A New User In Jive

Popular in Jive - Views & Counters

  1. The View Count on a Document or Another Content Item is 0 (Jive On-Premise)

  2. Missing Views in Super List Rich Preview Tile

  3. Inbox Shows Wrong Unread Count When the Number of Items Exceeds Fifty

  4. Viewing the Page and Document Access Log Files

Popular in Jive - URLs

  1. Allowed URL Schemes Setting Is Not Being Saved

  2. Allowing Custom URL Schemes

  3. Changing, Requesting, or Removing/Returning a Vanity URL

  4. Capturing a HAR File Using Google Chrome or Microsoft Edge

  5. Warning Message Indicating That You Are Leaving the Community When Clicking External Link

Popular in Jive - Themes & Tiles

  1. Error when Installing Calendar Tile

  2. User-Selectable Dark Mode in Jive

  3. Error: GenericInvalid Count - Invalid Count 101 - When Adding more than 100 Events in JEP Calendar Tile

  4. HTTP Status 401 - Malformed Security Token error when Trying to Install a New Tile

  5. Static Resources (Images, Audio, other Files) in Jive

Popular in Jive - Settings

  1. Maintenance Page Gets Stuck At Loading After Redirecting It To The SSO Login Page

  2. How to Open and Use the Jive Admin Console

  3. Error: "File Content is Invalid" received

  4. Origin and Scope of the Internal User Jivewebhooksystemuser

  5. Setting up and Troubleshooting <iframe> Tags in Jive

Popular in Jive - Sender Email

  1. Changing the Sender Email Address That Email Notifications Come From

  2. The "Add to Calendar" Action Doesn't Work for an Event: "An unexpected error has occurred" Appears

Popular in Jive - Search

  1. Optimizing Search Functionality and Configuring Structured Outcomes in Jive

  2. "The threshold for the Processor\% Processor Time\_Total performance counter has been exceeded." After Upgrading Jive

  3. Deactivated Users Appear in Search Results in Jive Versions Lower Than 9.7

  4. User Search Doesn't Offer Custom User Fields As Filterable On The People Page

  5. Page Reloads Or Shows An Error Upon Selecting The Time Filter In The Spotlight Search

Popular in Jive - Platform Usage

  1. Tracking Searches on Your Jive Platform

  2. Jive is Not Working For Some Users - "This site can't be reached" (Jive Cloud or Hosted)

  3. Users Receive an Error Message After Making a Profile Change: "We could not complete your request. Please check the form for details."

  4. Unable to Create a User Group: The Message "User group name is required" Appears

  5. Quest Events are Not Showing as Completed Despite Users Completing the Event

Popular in Jive - Permissions

  1. Restrict User Permissions for Space & Group Creation

  2. Setting Up Deny Access Permissions For A User Group Over A Space

  3. Why Can a User Edit the Events Created by Other Users?

  4. Why is a User With the Create Permission in a Space Unable to Delete a Document From That Space?

  5. Adding and Removing Users from the System Administrators Group

Popular in Jive - Notifications

  1. Users Unable to Mark Jive Notification Inbox Items as Read

  2. Unable to see Messages in the Notifications Inbox, after Clicking a Notification’s Bell Icon

  3. Email Notifications not being Generated when Creating/Posting New Content in a Social Group, System Blog or News Stream

  4. Users Receiving Email Notifications For All Activity Upon Simply Following A Space Or A Group

  5. Email Notification Option Greyed Out for News Streams in User Settings

Popular in Jive - Newsfeed

  1. Tags From Comments On Blog Posts/Documents Do Not Show Up In News Streams That Filter By That Tag

  2. Manage Activity Stream Duration with streamPeriodDays Property

  3. Jive -News Stream Not Showing - DB Logon Error after a Data Refresh or Migration

  4. Jive -News Stream Not Showing - Large Federated Groups Not Available in Target Audience

  5. Jive -News Stream Not Showing - Deadlock while starting Web Nodes

Popular in Jive - Internationalization

  1. Translation of Idea Status Filter Items Is Not Working

Popular in Jive - Groups

  1. When using the Invite Members Option, The Email Link not Add Invitees to the Group

  2. Difference between 'This is a private group' and 'Access to this place or content is restricted' Error When Accessing a Social Group

  3. Links in Email Invitations to Private Groups Not Working

  4. Managing Page Navigation in Places

  5. Inviting External Contributors

Popular in Jive - Gamification

  1. Quests Not Showing Content Names On The Rewards Page

  2. Quests Are Not Rewarded When The Copy Feature Is Used To Create New Content From A Document

  3. Loading Points Message on User's Profile in Jive Rewards

  4. Jive On-Premise: The Gamification Console is Missing After an Upgrade

  5. Jive Cloud: A User's Points Got Reset to 0 and Lost All Their Badges

Popular in Jive - Documents

  1. Create a copy Button Missing for Users With View Permission for a Document

  2. Blank Page and 404 Errors when Previewing Large Uploaded Files with Many Pages - Hosted & On-Premise

  3. PDF2SWF for Document Conversion is no Longer Required on Jive On-Premise 9.x

  4. Information, Warning, and Other Alert Boxes and Symbols Are Not Appearing When Viewing a Document as a PDF

  5. Preventing a Deleted Document From Being Visible to System Admins

Popular in Jive - Daily & Inbox

  1. Unable to Mark Inbox Items as Read - Troubleshooting Guide

  2. Jive Daily App

  3. Jive Daily Hosted Notifications Are in English and Are Not in the Community or Phone Language

  4. Preventing a User from Accessing Jive Through Jive Daily After Their Contract Ends

  5. Some Inbox Notifications Are Visible in Jive Daily App but Not in the Browser Version

Popular in Jive - Customizations

  1. Deploying a Fixpack or Backport for On-Premise Sites

  2. Solving Issues with FTL Files, Soy Files, or Custom Themes (Jive On-Premise or Hosted)

  3. Deploying a Custom WAR File Doesn't Work - Jive Fails to Build or Doesn't Start Successfully

  4. Can the Announcements View be Customized?

  5. Calendar Tile Feature Request: Deleting a Place With One Click

Popular in Jive - Content

  1. Exporting All Contents Of A Particular Space or Group

  2. RSVPing To An Event From Outlook Triggers A Blank Comment In The Event

  3. Overlapping or Distorted Text or Images in the Preview or PDF Version of a Document/File (Jive Cloud)

  4. Not Able to Generate a vCard for an "Idea" Content Type

  5. Some Users Can't RSVP To The Events Using Google Chrome

Popular in Jive - Community Manager

  1. Rebuilding Browse Index Through Re-synchronize Index Doesn't Show Any Completion Status

  2. User Adoption Report - Missing User Details in the UserResults.csv File

  3. Upgrade Issue: ETL Jobs Show a Status of Interrupted

  4. Rebuilding the browse index

  5. Private Social Groups permissions for System Administrators

Popular in Jive - Users and Authentication

  1. Troubleshooting SSO Login Issues

  2. User List Not Showing and Not Sortable when Number if Users is Large

  3. External Identities With Single Sign-On (SSO/SAML) Systems

  4. Error "Please Enter a Valid Field Name" when adding a Translation for a Custom Federated Profile Field

  5. How to Find the UserID (number) for a User

Popular in Jive - Appearance & Accessibility

  1. How to Fix Broken or Missing User Role Badge Icons

  2. Changing the Starting Day of the Week in the Event Plugin

  3. Incorrect German Translation for 'Place' Menu Option on the Top Bar

  4. Disable Direct Report Choice in Organization Chart

  5. Removing Fields from Profile View

Popular in Jive - Content Delivery Networks

  1. Access Denied Error from CDN (Cloudfront/Akamai)

  2. Customer-side Jive IP whitelisting for CloudFront CDN

Popular in Jive - Images

  1. Unable to see the Download Image button on a Mobile Browser in Portrait View

  2. Images Uploaded As A Static Resource Are Different In The UI In Development Instance

  3. "Could not load image at" Appears in the Logs When Deleting a Place

  4. Replacing an Image on Your Community's Homepage

  5. Images are Missing in Your Community After a Recent Migration

Popular in Jive - Video

  1. "Full Screen" Option Goes Missing for Vidyard Videos Embedded via Custom HTML Tile

  2. 1080p Full HD Videos only Available to View in 480p Resolution after Uploading - Jive Cloud

  3. A User is Unable to Play a Video They Have Created in IE11 or Edge: "The media could not be loaded"

  4. A Video is Getting Stuck or Stops Playing After it Started Playing When Using Microsoft Edge

  5. Actions For Liking, Sharing, And Deleting Videos Not Available In Mobile View

Popular in Jive - Jive Anywhere

  1. Changes in Jive Anywhere After Upgrading to Jive 9.4

  2. Jive Anywhere - Gmail Cartridge

  3. Error:'CRX_HEADER_INVALID' While Installing Jive Anywhere

  4. Jive AnyWhere Is Not Compatible with Safari 12

  5. Jive Not Syncing with AD Properly

Popular in Jive - Jive for Office

  1. Unable to Publish Changes As Jive Tab Is Missing From Microsoft Office Applications

  2. Excel File Size Grows After Being Connected to Jive Using Jive for Office

  3. Jive for Office: Collaborators or Viewers are Not Appearing in the Information Panel

  4. Does Jive for Office or Jive for Outlook Support TLS 1.2?

  5. Using Jive for Office and Jive for Outlook

Popular in Jive - Plugins & Add-ons

  1. Exporting and Importing Advanced Navigation (Mega Menu) Add-on Configuration

  2. Mega Menu / Advanced Search Add On Obscuring the Top of the Search Pop-up

  3. Full Admin Not Able to Configure or Create Rules for the Social Group Sync Add On

  4. Jive Hangs When Starting With Community Manager Reports Plugin Installed

  5. Non-English characters changing to ????

Popular in Jive - iOS

  1. 'Ask a Question' Tile Does Not Work in Mobile Browser (Hosted)

  2. Issue in Functioning of Jive Daily @ Mention in Standard Text Editor

Popular in Jive - General

  1. Can't login or connect to your community using Jive Daily: "Jive Daily has not yet been set up for your organization. Please contact your administrator."

  2. Identifying Mobile Traffic from Regular Desktop/Laptop Traffic

  3. Enabling/Disabling Mobile Promotions

  4. Content Share in Daily Jive Inbox Fail

  5. Removing the Legacy Mobile Home Page by Using a Redirection Rule

Popular in Jive - Vulnerabilities

  1. Preventing XSS (Cross-Site Scripting) Attacks for a Custom Plugin

  2. Requesting an Update on a Security Audit That Was Conducted By Aurea

  3. Vulnerabilities Found After a Security Scan or Review of Community or Tomcat STIGs

  4. Impact of Apache Tomcat Vulnerability CVE-2019-0196 on Jive

  5. Impact of Apache Tomcat Vulnerability (CVE-2019-0215) on Jive

Popular in Jive - General

  1. Can we find the IP address of users who have logged into Jive?

  2. Requests are Blocked Due to Them Being in the 'none' Category of the Blue Coat Web Filter

  3. Finding Out Who Made Changes to a User Account (Their Permissions, Active/Disabled Status, or User Details)

  4. Unable to Use Drop-Down Menus in IE

  5. CVE-2019-2697, CVE-2019-2698, CVE-2019-2699, and CVE-2019-2684 Vulnerabilities in Jive

Popular in Jive - SSL

  1. Checking if SSL(HTTPS) certificate is expired

  2. Configuring SSL Termination on Load Balancers

  3. RSS Feeds Showing "Failed to parse feed at URL" After Changing SSL Certs

  4. Email Stops Working After SSL or TLS Certificate Update - Can’t send commands to SMTP host

  5. How to Generate a CSR and Update an SSL Certificate (Hosted & Cloud)

Popular in Jive - GDPR

  1. GDPR Implementation in Jive

  2. Impact of CVE-2019-0232 on Jive

Popular in Jive - Blacklist/Whitelist

  1. Restricting Access To The Admin Console Login Page

  2. Accessing Jive Through a New IP Address

  3. Does Jive Use a Whitelist for Your FTP or SFTP Server Address?

  4. Whitelisting IPs for SFTP Access

  5. Adding, Replacing or Removing IP Address Restrictions Using a Whitelist or Blacklist

Popular in Jive - Known issues

  1. File Upload Issues on Jive Cloud

  2. Document/File Preview Issues After an Update

  3. Screen Reader Software Isn't Working With Carousel Tiles: The Slides Are Not in a List at the HTML Level (Jive Cloud)

  4. News Stream User Count/Audience Count is Much Lower Than Expected (Jive Cloud)

  5. "Mailto:" Links Not Working Correctly in Helpful Links Tile

Popular in Jive - General

  1. Providing Access to All Spaces without Admin Rights

  2. Generating a Report for Total Number of Pages by Content Types

  3. Audio-Only .mp4 Files Upload and Display on Jive's Custom HTML Tile

  4. Change a Blog's Name in a Jive Space without Altering the Space Name

  5. Admin User is Unable to Add or Edit Pages in Jive

Popular in Jive - URLs

  1. Removing the Vanity URL/CNAME for the Jive Community Has Caused The Site to No Longer Load

  2. Is it Possible to Setup a Redirect to an External URL or to Setup up Deep-Linking for Your SSO Integration?

  3. URL of Blog Post Not Matching Publish Date

  4. Debugging Webhook Requests Using WebHook App

  5. Blog Post URL Changes After Keeping the Same in Draft Status and Then Publishing

Popular in Jive - Upgrades

  1. Color of the HTML Elements Changed During Upgrade

Popular in Jive - Setup

  1. UAT Data Refresh Inclusions