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  • Admin Essentials Add-On Questions

    Overview You have questions about the Admin Essentials add-on that is part of the Jive Extension Pack developed by Jive Professional Services. For example: Is the Admin essentials add on applicable on...

  • Links in the Widget Open Within the Same IFrame

      Overview We have received reports from customers stating that their widget redirect links open within the same widget iframe (inline frame) instead of opening a new page or tab. This article explain...

  • Error: "Column being added already exists in table" After Installing the Idea Plugin

    Overview Installing plugins after upgrading an instance can, sometimes, cause the instance not to start. This article addresses an issue where users are unable to restart Jive after installing the Ide...

  • Jira Integration with StreamOnce

    Overview The user wants to know if it is possible to integrate Jira with StreamOnce and the steps necessary to configure it. Environment Jive Interactive Intranet Extended Features Add-ons Plugins Res...

  • Where Can I Find the Source Code of a Plugin?

    Overview This article provides more information on where to find the source code of plugins, as well as where to find the compiled versions.   Information The source code for plugins is available at t...

  • Installing or Enabling the Ghost Publishing/Delegate Access Add-On

    Overview You would like to install or enable the Ghost Publish/Delegate Access addon for your community/instance. You want to know the process for installing it and whether there is an extra fee.   In...

  • Setting Add-On to Read-Only

    Overview This article guides you on how to set the Add-On from read-write to read-only. Environment Jive - Hosted/AWS/Cloud - Any Version Process The System Add-On is read-only and the ones which we c...

  • Synchronization Settings for Google Docs

    Overview As a Place owner, you can use the synchronization settings to define whether Google documents and their comments between Google and Jive should be in synchronization. When the Place is config...

  • Creating Google Docs from Jive

    Overview From your Jive Place, you can create Google Docs, Sheets, and Slides that will be saved in Google Drive, and depending on the Place configuration, both comments and documents may be synchroni...

  • Creating a Place that uses Google Documents

    Overview The purpose of this article is to explain why a Jive Place must use Google Drive as the storage provider in order to be able to take advantage of the Google Drive Storage capacities and the G...