Overview

When uploading files to or retrieving files from spaces with Google Drive external storage in Jive Cloud, you may see the below errors:

• In Existing Places: There was a problem connecting to the external storage provider due to authorization issues. Please contact your community administrator.
• In Newly Created Places: This operation is not supported by the storage provider used in this place.
  

Information

This is because of a known issue that was fixed in Release 3006.8. The solution is to upgrade to the latest version of Jive. You can contact us  regarding this if required.

<supportagent>

See the below Jiras:

1. 1. JVCLD-113261
   2. JVCLD-106260

See Troubleshooting Article for this issue.

</supportagent>