Overview The Help hyperlink on the actual website is throwing a 404 error. The JCA page Help also seems to be throwing a 404 error. This article provides information about the Help documents hosted on...
Overview Custom redirection rules can be used to set up HTTP 301 or HTTP 302 redirects in your Jive community. These rules will be useful when you move content or Place within or outside your communi...
Overview Sometimes you may encounter an error such as 403 Forbidden when trying to load any page in your Jive Community site in a web browser. This article details how to diagnose and resolve this is...
Overview Previously links having upper-case letters in their URL used to work fine. These links are not working any longer. For example: Original URL: https://<Your Jive URL>/community/IT-Support Retu...
Overview Customers report that when they add valid URLs to Jive Events, it displays the following error upon opening them from the exported .ics file (calendar file). Invalid URL This article diagnose...
Overview When copy-pasting an URL from an instance, the customer is unable to access the final destination due to the URL containing redirection from the instance. Upon clicking, the link opens the UR...
Overview When clicking on an external link inside their community, you may receive the following warning message: The following URL is not an official site of <customer community>. You are about to le...
Overview Jive Support may ask you to capture a HAR file while troubleshooting your ticket. HAR files contain detailed information about the network activity that occurs when your browser communicates ...
Overview This article provides instructions on the process of changing, requesting, or removing/returning a vanity URL for your Jive Community Instance. A vanity URL is a domain name (community.mydoma...
Overview This article provides instructions on how to enable custom URL schemes in your instance of Jive. This is useful when you want to post links with custom URLs in your Jive content that opens a ...