Overview

When copy-pasting an URL from an instance, the customer is unable to access the final destination due to the URL containing redirection from the instance.

Upon clicking, the link opens the URL in a new tab. When inspected, the URL looks like https://yourinstanceaddress.com/external-link.jspa?url=https%3A%2F%2Fwww.google.com instead of just https://www.google.com

 

 

Information

 

Environment

Jive Interactive Intranet-Jive Core

Steps to Reproduce

1. Right-click on any external URL and copy the link address.
2. Paste the URL into a new browser window.
3. The URL looks like: https://yourinstanceaddress.com/external-link.jspa?url=https%3A%2F%2Fwww.google.com and requires you to be logged on to your instance to be able to redirect.

Current Behavior

The URL looks like: https://yourinstanceaddress.com/external-link.jspa?url=https%3A%2F%2Fwww.google.com instead of just https://www.google.com

Expected Behavior

• The URL should look like: https://www.google.com
• Contains no instance reference.

 

Root Cause Analysis

The option to 'Open external links in a new tab' is enabled.

 

Solution

1. Go to Admin Console > System > Settings > External Links.

2. Disable the option 'Open external links in a new tab'.

3. Click 'Save Settings'.