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MyJive Secret Support Group Basics FAQ

Overview

All Jive customers should have an administrator for your MyJive Secret Support Group in AureaWorks. For the safety and security of the data in your customer support group, this administrator controls the membership of your secret group.

REMINDER! Any current user will still be able to invite a new user to your support group; however, an administrator has the sole responsibility of approving those group memberships.

This article answers the most commonly asked questions about MyJive group basics, managing your MyJive group and provides additional reference about the Jive support process in AureaWorks.

 

Information


MyJive Group Basics

 

Q 1.

What is the MyJive Secret Group?

A MyJive Secret Group is a place in AureaWorks where customers can file new support cases, store related documents, and participate in projects (such as your community implementation).

The group is the best place for you, as a customer, to interact directly with Jive departments.

Q 2.

Who uses the MyJive Secret Group, and for what purpose?

All Jive customers have access to their own separate secure MyJive customer group in our community.

Your MyJive support group is the best point of contact with Jive, and every employee at Jive has access throughout the community.

Q 3.

How do I find my company's MyJive Secret Group?

After logging in, you can go to Product & Support > MyJive Group.

  • If you are a member of a MyJive Secret group, then you will be taken to it.
  • If you are not a member, please reach out to your company's community manager, Jive system administrator, or someone else who has access to your group.

    • There should be a person within your company who is responsible for managing access to your secret support group. This person will need to invite you and approve your access to the group.
    • If you do not know who your administrator is, then please contact your Jive Account Manager or reach out to Jive Software support.


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Managing Your MyJive Group

Refer to the article Managing Your MyJive Group to know how the request is made and what functions are expected to be performed by the administrator.

Other Questions

 

Q 1.

Can support group members access my company's MyJive support group?

All Jive employees have access to your MyJive group to interact with you via support cases.

Q 2.

Where can I find more information about the Jive Support within AureaWorks?

Check the article Jive Support Process in AureaWorks FAQ.

 
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  1. Priyanka Bhotika

  2. Posted
  3. Updated

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