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Managing Your MyJive Secret Group

Overview

All Jive customers should have an administrator for your MyJive Secret Support Group in AureaWorks. For the safety and security of the data in your customer support group, this administrator controls the membership of your secret group.

REMINDER! Any current user will still be able to invite a new user to your support group; however, the administrator has the sole responsibility of approving those group memberships.

This article provides you detailed information on the functions to be performed as an administrator and answers common queries about the activities involved in managing your MyJive Secret Group.

Also, see the MyJive Secret Support Group Basics FAQ article to understand what MyJive Secret Group is and its essential features.


 

Information


First, Request to Be Made as an Administrator

  • In your MyJive group, submit a support case requesting to be made an administrator.
  • The support team makes the necessary permission changes to grant you admin privileges.
    • This request only gives you admin powers in your MyJive group.

 

Q 1.

What functions are the admin expected to perform?

The group administrator is expected to manage who has access to the MyJive group. This means approving new users to your group or removing users who have left your company.

NOTE: Jive cannot make these changes for you.


Q 2.

How do I designate an administrator for our MyJive Secret Group?

As an administrator, you can grant or retract the administrative privileges to any member of your MyJive support group.

  1. From your support group's Overview tab, click on Manage in the top right and select Members.

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    • You will see a list of all users who have been granted access to your MyJive Secret Group.
  2. To make a member an admin of your group, click change next to their role, and select Change Role to Administrator.

    mceclip1.png

 

Q 3.

How do I invite new users to my Support Group?

  • Any group member can invite others to join the group by clicking Invite people to join this group option from the Overview tab > Actions menu.

  • Invitations can be sent to a username or an email address.

    • The user must follow the link from the email or go to Actions > Notifications in AureaWorks and click the Accept button for the invite.

      NOTE: All requests to join groups go through final approval by the group administrator!

  • As mentioned above, Jive does not approve or add users to a MyJive group.

    • This must be done by an administrator in your company, as Jive cannot verify what users from your organization should have access to your secret support cases (or not). Your organization must handle this.

Q 4.

How do I remove someone from our MyJive Group?

  1. Go to the group and select Manage > Members.
    • You will now see a list of all active members of the group.
  2. Click change next to their role and select Delete From Group.

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Q 5. 

If I remove someone from our MyJive Support Group, will all of their content be deleted?

No. When their access is removed from your MyJive Secret Group, neither the content created by a user is removed or deleted from the group nor does it impact their member account in the AureaWorks community overall.

It merely removes their ability to access your MyJive group.

Q 6.

Will Jive create new user accounts?

  • Jive does not register new user accounts.
  • New users can register at Get Started | AureaWorks by entering their email address in the Don't have an account? field and completing the registration from the link in the email they receive.
  • Once the user has joined AureaWorks, they need to be invited to your company's MyJive group by an administrator of the group.

Q 7.

 

How do I approve MyJive membership requests?

The MyJive group administrator can approve the new user requests by logging into AureaWorks and going to the Actions tab on the Inbox page at Actions | AureaWorks.

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Q 8.

Can I be an administrator of multiple MyJive groups?

Yes, you can be granted administrative access to any MyJive group in which you are a member.

If you have not been granted administrative privileges, please create a case in your community requesting access to do so.

Q 9.

Can I change the name of our MyJive Support Group?

Customers cannot change the name of the MyJive support groups, although Jive support administrators can do this for you.

To change the name of your MyJive group, please create a case in your MyJive group. This allows a support engineer to change the name in all of the appropriate places.

 

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  1. Priyanka Bhotika

  2. Posted
  3. Updated

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