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Jive Anywhere - Gmail Cartridge

Overview

 

The Gmail integration provides Jive user information within Gmail and allows converting emails to discussions and uploading documents to Jive. This type of integration is external to Jive. 

  • Learn about colleagues by embedding rich Jive profile fields inside Gmail.
  • Socialize emails by converting them to Jive discussions and continuing the conversation in a discussion format when applicable (as opposed to bouncing emails).
  • Create file content objects in Jive by uploading attachments directly from Gmail.

 

Features

 

Viewing People Information

  • The People information is displayed in the right sidebar.
  • Unidentified emails (that do not have a matching email address in the Jive user base) show as regular email links.
  • The mapping field is email. Admins can customize the Cartridge using the SDK and change the mapping field to any custom user field, and also change the displayed profile fields.
  • Clicking on a user opens up a user detail card with more info. Users can click on a link to navigate to Jive and open up the profile page of the user for further info.
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Viewing Existing Discussions Per Email

  • A pull-able sidebar shows one or more discussions created for the email.
  • Listed discussions can be expanded to show discussion content items as well as any comment thread.
  • The Discussion View supports rich text editing including @mentions and the  Like function.
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Uploading Files

  • For emails containing one or more attachments, users can create an uploaded file document in Jive and include the attachment as the (version controlled) uploaded file.
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Rich Jive View (JView) for Notification Emails

  • Notification emails from Jive that are related to content items are rendered in Gmail with a Jive view (JView).
  • JView supports social interaction including posting comments and Liking with full @mention capabilities.
  • Emails can also be rendered using the default email template
    notification emails and feature-related content coming from the Jive recommendation engine.
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Converting Email to Discussion

  • Users can convert any email to a Jive discussion.
  • Allows cropping past correspondence in the email body.
  • Allows uploading one or more attachments in the email as attachments to the discussion.
  • Allows uploading one or more embedded images in the email as attachments to the discussion.
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Technical Information

 

  • Powered by Jive Anywhere and implemented as a cartridge within the Gmail web experience.
  • Recommended activation URL: mail.google.com/mail
  • The Gmail v2 cartridge is packaged in an Add-on named Gmail v2 and available in the global registry for licensed Jive editions.
  • The Gmail v2 Add-on requires Jive Anywhere (JA) version 3.1.
  • Gmail v2 requires Jive Cloud or On-Prem/Hosted version 8.0.1 and up.

Note: The Gmail Add-on (previous version, or v1) is deprecated and is replaced by Gmail v2.

 

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  1. Priyanka Bhotika

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