Overview When a user clicks on an event that leads to an external URL, it never marks the Quest as complete. This article provides a solution reference to get the latest update on this issue. Informat...
Overview Internet Explorer (IE) is stuck at Forwarding to login... when Compatibility Mode for IE is changed from 11 to 7. If the user is able to connect to their application, the browser displays th...
Overview The Mailto: links are not working correctly in helpful links Tile. When accessing the link, it opens up a new browser page leading to the domain part of the email. For example: The link mailt...
Overview You have noticed that some of the news streams in your community have a much lower audience or user count than they had previously. When you review the stream rules for that stream, you noti...
Overview When you use screen-reader software such as JAWS to access a carousel tile in your Jive Cloud community, the software can't detect all of the slides in the tile, causing it to not provide any...
Overview You are seeing an issue where the text in file/document previews, including Excel, .docx, and .pdf files, displays as blocks, rendering the content unreadable. This issue affects all users an...
Overview If you are experiencing issues with uploading a specific image file on Jive Cloud, the problem could be related to the file or it's metadata being corrupted. Solution This issue is often iden...