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Articles

  • Activity/Overview Group Page Options Not Showing

    Overview In the Advanced Options of the settings for each space/group, the option to select Activity+Pages or Overview is no longer available. In its place, it shows Locale. This article will guide yo...

  • Re-Enabling (Or Accessing) Jive Setup Page

    Overview This article provides information on how to access or re-enable the Jive setup page, for example, for performing changes to the database details. Information The information presented in this...

  • The Ampersand Character Not Displaying Correctly in Status Updates

    Overview The ampersand & character, when used in Status Updates, is not displayed properly. It is getting replaced by the unescaped &amp. This article details a fix for this issue. Environment Jive In...

  • Setting up a Community Instance as View Only

    Overview There is no one-click button or property that will allow users to set up their community as View Only / Read Only, but they can do a couple of things - mainly in Places (i.e. Space and Social...

  • Setting Language for New Users

    Overview When new users are created, the following may be encountered: Newly registered users after initial login do not always get the same default language. In the Admin console, the locale setting ...

  • Testing and Initiating Terms and Conditions for a User

    Overview This article guides you on how to test if an existing user is getting the Terms and Conditions (T&C) page after their initial sign-on. Environment Jive Interactive Intranet Jive Core Process ...

  • Banning User Accounts and IP Addresses

    Overview The banning feature allows you to prevent users from accessing the community. Banning users may be considered if they are abusive in their messages or if moderating their content is too time-...

  • Cookies, Sessions, and Login Duration System Properties

    Overview There are instances wherein the browser session times out after 30 minutes. This article provides a resolution for the browser timeout issue.   Reproduction Steps Log in to the instance. Leav...

  • Adding Extension Number to User Profile Field

    Overview Customer is getting the below error for invalid phone format while editing or adding the phone extension with the phone number. Error Message: Phone Number Format Error. Phone numbers should ...

  • Project Start or End Dates Cannot Be Changed

    Overview Changing the start or end date of a project through its settings triggers an error message indicating that the date is invalid, or the OK button may not trigger any action when clicking on it...