Overview

You noticed that some of your Jive community users are not able to RSVP to Events using Google Chrome, but they can RSVP using Microsoft Edge and Mozilla Firefox.

Additionally, the Google Chrome browser's console in developer tools also shows the error Uncaught TypeError: this.rsvp is not a function. you will also see HTTP 401 authentication errors in the Network tab of the developer tools. If you have recorded a HAR file, the Authentication Error is also present (possibly at multiple places) as follows:

 

Solution

This issue occurs because of system and application cache and/or synchronization issues with nodes and webservers. If you have a Jive on-premise instance, please follow these steps to resolve the issue:

1. Clear system and application cache.
2. Perform a rolling restart of the instance.

For Jive Cloud or Hosted instance, please contact us.

<supportagent>

Instructions for Support Agents

Follow the articles based to perform these steps on behalf of the customer:

1. Clear system and application cache.
2. Rolling Restart Procedure - Jive Cloud and Hosted

</supportagent>

 

Testing

After the rolling restart is completed, the RSVP functionality should work as expected for all users.