Overview The users have reported that they are not being able to save their progress after the prolonged editing sessions. This article provides a resolution for this problem. Root Cause This happens ...
Overview A user is receiving an error An unexpected error has occurred while trying to delete a document. Though they are able to delete other documents as expected, this error is showing up only for ...
Overview This article provides useful information about documents that are marked as reserved, and discusses the following scenario: User A marks a working document as reserved: User B opens the docum...
Overview This document addresses the most frequently asked questions regarding the compression that takes place in Jive when attaching files to documents and discussions. Information Q: Why are the fi...
Overview In some spaces, the content cannot be posted without approval of a moderator, even if the moderate function is not activated and no moderator is present within the system. Also, within the co...
Overview At times, some text and images may appear to be broken or out of alignment in the document preview for Microsoft Office Presentation (PPTX) files. This article explains how to diagnose this b...
Overview This article guides you on how to increase the maximum upload file size. The default max upload size limit is 50 MB. Environment Jive Interactive Intranet Account Support Process Go to Jive A...
Overview This article briefly answers a question on whether or not sharing documents with unlicensed users (or users without Jive accounts) is possible in Jive, and if yes, how it can be enabled. Env...
Overview The document converter has a default timeout value while converting the uploaded documents. This value is controlled by a system property and can be customized for your environment. Informa...
Overview This article describes the process to resolve the error, which does not allow the user to edit or update a document. The error shown is as follows: 'Unexpected Error Occurred' Information Jiv...