Overview This article provides the steps to fix the issue a user may encounter when clicking on a section on their page, which throws the following error message: Unauthorized. This place or content d...
Overview You would like to know if you can restore a Jive content item (for example, a blog post, document, idea, or video) or a place (a group, space, or project) that was deleted. Information Once...
Overview Jive employs an internal document converter that serves the purpose of providing previews of Office documents. This document converter, that in Cloud instances is a shared service, performs a...
Overview When adding a user as an author in the Allow specific people to edit this document section of the Advanced Options in a document, a warning message appears with the text: This user is not all...
Overview You would like to know if there is a way to calculate the average time it takes to convert a document? This article provides more information on this topic. Information There is no way to c...
Overview You have noticed that documents can be shared with the same person/user who created them. For example: User A created Document A. User B is able to share Document A with User A. Informatio...
Overview You have a document in your instance that has a table in it. When you click on the Actions menu for that document, and you click on View as PDF, the table in the generated PDF file doesn't fi...
Overview You are unable to remove a document from Jive. When you try to delete or remove the document, you receive the message You are not allowed to perform this request. This article describes a pos...
Overview After a document was deleted from your community, the system admins have noticed that it is still visible to them. This is due to the soft-delete system of Jive that allows users to restore d...
Overview After you click on the View as PDF option in the document's Actions menu to generate a PDF version of that document, you have noticed that the information, warning, success, or danger alert b...