Overview While editing the downloaded Microsoft Word document, the document shows a 'Not Connected' status within the Jive instance. This article provides a resolution to fix the issue. Information ...
Overview After editing a document, the published version displays a banner stating that: The version displayed is a draft and the edit option is no longer present. Upon inspecting the version manager,...
Overview This article provides information on how revisions in documents and attachments affect the links for these documents and attachments. For example, it explains what happens to the link of a do...
Overview Community administrators can view and export activity reports using the Analytics Export section. This replaces the deprecated functionality from the Data Export Service (DES). This report ca...
Overview This article describes the process to follow when the highlighted hyperlinks (to direct back to the group), the Edit button, and the Action drop-down are all not working. Nothing happens when...
Overview When trying to open documents in a Jive Cloud instance through their default link, the following error is encountered: This is an archived version of the file. The current version can be vie...
Overview This article describes the process to troubleshoot an issue, which occurs when an uploaded excel document displays overlayed code. Information This issue has been observed in Jive Interactive...
Overview Users have reported seeing the message 'Currently being edited by: <My Username>' when they try to revisit or refresh a document edit page as seen in the below screenshot: This article provid...
Overview When uploading a new document or file to Jive, an error message with the text We're sorry! We were unable to convert this document for viewing. appears: This article describes a possible solu...
Overview Customers report that they cannot preview or download Office files in their instances. The following error shows up when attempting to preview: We're sorry! We were unable to convert this doc...