Overview This article provides guidance about how to handle custom Quests (e.g. Complete your Profile) that get manually triggered but do not get marked as completed as they should. Back to top Envi...
Overview When voting on an Idea, the first vote produces the correct 5 points but every subsequent vote adds or subtracts 10 points. Environment Jive Hosted. Reproduction Steps Vote up an Idea. Vote ...
Overview When trying to reward a user, this error may appear: Skipped: User has not yet earned any rewards and does not exist in the rewards system. Visit their profile in Jive to add them to Rewards....
Overview By default, quest events can be completed by a Jive Rewards user in any order. However, some quests like onboarding might require quest events to happen in a specific sequence. This article w...
Overview Events are tasks that users need to complete to earn a quest completion badge. The Rewards admin can choose if an event within a quest needs to happen only once or for multiple times. With th...
Overview You may be unable to connect to the rewards console. Or if you can connect, you are unable to see any statistics in the community leaderboard. Or users earned points may not show. This can ha...
Overview The Get Started quest helps new users learn the basics of Jive when they sign up or log in for the first time. This article provides instructions on how to disable this quest in your Jive com...
Overview This article shows how to deactivate a quest while it is being set up to prevent users from accessing or even completing them when it is not supposed to show up in the Available Quests page. ...
Overview Jive's earliest gamification system, Status Level, is one of its two native gamification features. It has a single configuration page that is found in the Admin Console, making it the easiest...
Overview The sole fully configurable element in the Status Level system is none other than the ranks or Status Levels, itself. Admins can create new levels, designate and award points for existing lev...