Overview You have created a new Group in your Jive instance but when you go to set the 'Select Place' for the new Group it does not list the Group in the options. This issue may suddenly appear after ...
Overview You have set up the Featured Content Tile on your Jive instance but have noticed that the ordering of the content is not as expected. You see that the content is not being sorted from newest ...
Overview You notice that your HTML Tiles are appearing as blank or are showing long text strings instead of the expected content. When you edit the Tiles, the HTML markup is not showing. You may see e...
Overview You recently updated the Theme for your Jive Instances and noticed that certain Tiles (ex. Popular Content Tile or Action Items Tile) disappear when you Edit the Activity Page, preventing you...
Overview You previously had a Tile on a page within your Jive instance that was removed. You want to understand when the Tile was removed and who removed it. Solution When you encounter an issue wit...
Overview You have set up a Document Viewer Tile within Jive that displays a Document containing embedded iFrame HTML content. When loading the page within specific browsers, the content fails to load,...
Overview You recently requested a UAT Refresh from your Production environment. While editing your Jive Theme within the Theming Tool, you attempt to save, but receive an error stating “An unexpected ...
Overview Advanced Document Viewer Tile is not showing videos embedded within the previewed document. You want to know how you can display a video on the home page to a subset of users only, and not al...
Overview You have added some custom HTML and JavaScript to the Advanced Search Tile (from Jive Solutions - JEP). The formatting of search results has gone wrong Solution Check whether your custom HT...
Overview A static resource is something that is not generated dynamically. E.g. an Image is stored on a server’s filesystem as a static resource. It is never altered and served to users as-is by the w...