Overview 

Users may encounter an issue where some Tile Categories are not being displayed. The screenshot below shows the actual and the expected displays:

This article explains why this issue occurs and how you can troubleshoot it. 

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Information

 

Environment

• Jive Interactive Intranet

Root Cause

This is due to other Tile Categories not being enabled in the admin console.

 

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Resolution

 In order to enable the Tile Categories and make them available, follow the steps below: 

1. Navigate to Admin console > Add-ons > Tile Categories.
2. Click on Show Category for the tile that is to be enabled.
   
   
3. Click Save.

 

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