Overview

When the user opens a page that has a search associated tile, the tile appears blank. Similarly, if the user tries to open the tile configuration, it also appears blank. The user wants to know the reason behind it. This KB article provides the user with relevant information about the reason behind this issue.

Information

This section will provide valuable information about the environment in which this issue was observed and a brief description of the possible reason behind it.

Environment

• Jive Interactive Intranet
• Jive Core
• Jive Tile Version 8.x

Description

Check if the full search index rebuild is running. While it is running, it can affect the appearance of tiles. Hence it is recommended to wait for it to end.