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  • Using Content Sets and Content Sets Tiles

      Overview The Content Sets tile creates a browse sequence for key content on a custom page in a place. It can connect any combination of content, as long as it's inside the place. This article provid...

  • Selecting an out of the Box Theme

    Overview Jive comes with several out of the box themes. This article lists the steps to select one of those themes in order to change the Jive's community color scheme.   Information Requirements: Ful...

  • Customizing an out of the Box Theme

    Overview This article lists the steps to customize some parts of the predefined themes via the Jive Theme editor.   Information Requirements: Full Admin access is required.   Process Access your Jive ...

  • Importing and Exporting Themes

    Overview   This article lists the steps to export or import a theme in case the customer would like to back up, share, or transport a certain theme to another Jive instance. Requirements: Permission t...

  • Modifying Custom Themes Using Soy/ FTL Templates

    Overview Jive allows customers to develop and deploy their custom themes. To do this, they would use Soy or Freemarker (FTL) templates. By implementing these themes, they can modify the Jive applicati...

  • Hovering on username does not always show the user card (Hosted)

    Overview When hovering on usernames, Jive usually shows a small window with the user information, like full name, email, and avatar: Users may notice that in some cases this does not happen - this art...

  • RSS tile fails with error "Error fetching data, please check RSS url"

    Overview This article explains a possible reason for the JEP RSS Tile failing with the error Error fetching data, please check RSS url. Diagnosis When looking in the browser console (in Chrome, access...

  • Images not appearing in news feed

    Overview Depending on how you embed the images on a post, images may or may not appear in the post preview in the News sections (and in other sections that show post previews, like Top&Trending). This...

  • Changing the favicon of a Jive instance

    Overview You may want to change the favicon, that is the small icon displayed in the URL bar or in the icon tab, depending on the browser, as shown in the following screenshot: which, by default, has ...

  • The More Button in the Recent Content Widget Isn't Working

    Overview When clicking on the More button at the bottom of a Recent Content Widget, no additional content appears inside the widget.    Solution Login to Jive as the place administrator or with a user...