Articles

Working with videos in Jive

• Does Jive Use Flash/Will Your Community be Affected by the Flash Player end-of-life on December 31, 2020?

  Overview Does Jive use Adobe Flash, and if so, will it be affected by the Flash Player support end-of-life on December 31, 2020? This article provides more information on this topic.   Information Jiv...

• Disabling Autoplay for Videos on Jive

  Overview This article shows you how to disable the Autoplay setting for the videos on Jive. Back to top   Information This procedure applies to all Jive Core versions. Back to top   Process On the Jiv...

• Determining If Embedly Service Is Causing the Error: 'The video embed service is currently unavailable. Please try again later'

  Overview Customer report the following error when importing or embedding videos in content items: The video embed service is currently unavailable. Please try again later. This article shares the proc...

• Customizing Video Thumbnail Image In Jive Cloud

  Overview After uploading a video, a random frame from the first 5 seconds of the video is selected as the thumbnail. There are cases when the thumbnail appears blank or displays an image that is not r...

• Configuring Video's Authentication Token's Lifetime And Playback Validity

  Overview Every time an authenticated user views Video content in the Jive community, a video authentication token is generated for their session. You may want to configure the properties of this token...

• Configuring Video Preferences in Admin Console

  Overview This article describes the different settings that can be configured related to Videos by the administrators in your Jive community. The available options will depend on the video provider (J...

• Caption Options Still Appear After Disabling While Creating or Editing Videos In IE11

  Overview You notice that the caption options still appear when using Internet Explorer 11 to create or edit videos even after disabling the caption options in Admin Console. Additionally, disabling bo...

• Cancelling A Video Upload During Processing And Reuploading The Video Again Results In Duplicated Video

  Overview If you cancel a video upload while it is processing and then initiate video upload again from the same screen without refreshing the page, the page displays two duplicate videos. The videos a...

• Can You Remove the Option to Publish a Video Item to Your Community?

  Overview You have noticed that users in your community have the option to publish to your community whenever they create a new video item. For example, if your community is named Main, users are able ...

• Black Screen Appears When Trying To Play A Video

  Overview When you try to play a video in your instance, it doesn't start playing or there is no way to get the video to play. For example, when you navigate to a video and try to play it, a black scre...