Working with videos in Jive
Overview In some cases, after the configuration of Kaltura, macros will return a Failed to load filter with name: null error. Jive allows settings to be configured for Kaltura. Customers can see Kaltu...
Overview You are unable to update the legacy version of the Edge browser that is installed on your computer and need to re-encode/convert a video in order to update it to a more widely-supported video...
Overview Users are unable to successfully upload videos when using Chromium-based browsers like Google Chrome (v90+) and Microsoft Edge (v90+). The frame where the uploaded video should show, instead ...
Overview Old videos from the production instance do not play in preview instance. This article explains the reason behind this behavior and a way to fix this issue. Diagnosis Videos affected by this ...
Overview We have identified an issue where the option to expand the videos seems greyed out/disabled and doesn't work on the Jive Daily for Android or Jive Daily for iOS mobile app. Information Th...
Overview Including a corrupted caption file during a video upload can cause the captions to be entirely missing from the video player in your community. This also affects the subtitle translations of ...
Overview Sometimes, the uploaded video shows 'Encoding' even after a long time with a Status = 13 (error). This article provides a resolution on how to make sure the videos are uploaded correctly with...
Overview Jive Video Provider is the functionality used to upload, process, view videos in Jive communities. Jive uses AWS Video Provider to serve the varied needs of our customers: Note: A video provi...
Overview You are trying to embed a video into content from a service such as Microsoft Stream. Jive doesn't recognize the video as this is an unsupported video service and the embedding process fails....
Overview After the end of the contract, the customer's instance is suspended, and customers do not have access to it anymore. This article explains until what point in time videos can be accessed, and...