Overview

You notice that the uploaded videos are not playing and only a blank black screen is visible when using Internet Explorer 11. Alternatively, an error No compatible source was found for this media may be displayed when trying to play the videos.

Information

Historically, this issue has occurred due to set security and/or compatibility settings for Internet Explorer 11 in your organization. To mitigate this, you can either use an alternate browser such as Google Chrome or Mozilla Firefox or work with your organization's IT team to diagnose the issue further.