Overview This article addresses an issue where the on-premise Jive application fails to send emails after the implementation of a new email server, and the following error message is generated: ERROR ...
Overview It was reported that the record retention plugin was not working correctly, it was sending emails to SMTP mail host server, but the email did not have any body content and attachments were mi...
Overview This article explains the function of the Email Digest and also provides steps to Enable/Disable or change the Frequency of the Email Digest. Customers may have queries like the below: Unabl...
Overview After installing the latest Record Retention plugin, the user can see attachments for smaller files, but not for very large files. The user tested by uploading a word doc that was over 52 MB ...
Overview You are using AD integration and LDAP for user authentication to the Jive site. You have specified user names for Jive logins to mirror their AD user names such as first initial of first name...
Overview The user is changing the email of an unfederated or federated user but the change is not effective. The user has full admin rights, but the email changes don't persist despite getting a succe...
Overview This article lists the IP addresses to be whitelisted to enhance the deliverability of outbound emails generated from a Jive Hosted instance. The steps here apply to customers in both US and ...
Overview A customer's production instance is configured to send a newsletter once a week and all of their users are enrolled to get these notifications. One user asks why their content is not availabl...
Overview This article will give you a high-level overview of Jive Message Templates. Information Jive includes a set of templates for emails it sends to users in response to specific events. The c...
Overview This article contains links to assist administrators so that users in their Jive community can create new content, or reply to notification messages, with their email client. It also guides a...