Overview

Your IT team has notified you that emails from Jive are failing SPF checks and that this may be due to the SPF records for the email domain used by Jive needing to be updated.

This article provides a link to a document that specifies the SPF record information that needs to be set up for your email domain, as well as a list of the IP addresses that are used by Jive to send emails.

Environment

Jive Hosted.

Information

Please provide the information listed in this document to your IT team.

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Support agents: If the customer is requesting that DKIM be configured for the emails being sent from Jive, file a JIRA ticket to the JVIAAS project.

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