Overview No emails from Jive are reaching your users. E.g. A blog post is created and appears on the news stream - but users following the news stream do not get email notifications You have a 3rd par...
Overview When users click a Mailto: button or link in the Jive portal, a blank browser tab opens. You had enabled the “mailto:” tag to automatically open up outlook so that users can share suggestions...
Overview Email templates are showing the name of the news streams multiple times in the email footer. This happens for users who are following a blog Emails for the same news stream did not show thi...
Overview You have shared a document with another user, but the other user did not get a notification in their email or in their Jive Inbox. You are sharing by opening a document, clicking “Share”, an...
Overview A user is not receiving email notifications when a file (attachment) is uploaded or if an existing file is edited. The user is receiving email notifications if Jive Documents are edited or cr...
Overview Your domain’s DKIM signature has expired and you require a renewal. You are seeing DKIM Fails in email headers Solution If your DKIM has expired, you can request a new DKIM Key from Jive ...
Overview When users receive emails from Jive, the from-name is showing as the full name of the user who created the content that the notification is for. This is happening despite the below setting be...
Overview Users are not receiving any emails from Jive The Email Settings page shows a success message for the test email being sent. It shows a successful connection to the email server. You are using...
Overview Some users are not able to change email digest frequency from their preferences - the setting for this is greyed out. You have recently disabled Jive Digest Emails for all users in your insta...
Overview SaaS Products use Email as a way of notifying users of activity in the system that needs their attention. Examples of such email notifications are: When a password expires and needs to be cha...