Overview When you receive a notification about a blog or any content from Jive through email, the formatting gets distorted. Images also do not show up when end-users view them in their email. However...
Overview You want to restrict/block Jive emails from going to email addresses with specific domains. E.g. @yahoo.com or @gmail.com, etc. You want to stop email notifications for the above, for all typ...
Overview Some users are not receiving email notifications. They are receiving notifications in their Jive Inbox. check the bounce suppression list on Sendgrid for the customer, if they are on Jive’s S...
Overview Users have received unexpected event cancellation notices for events that have already ended in the past. The events in question were inside a Project or a Social Group that was recently dele...
Overview You created a sub-space within an existing space. Users following the space got an email notification about the new space being created. You, the user who created the space, did not get an em...
Overview You posted a blog post, which sent out an email to many or all users in your company. Impact metrics confirm this. The Place/Group where the post was posted is not part of any News Stream. Th...
Overview Users are receiving daily digest emails where the view and comment counts are zero for all content. There are more than zero views and/or comments on those content items in Jive. Informatio...
Overview You are on Hosted or On-Premise Instance. Some users are not getting any emails from some Spaces or Groups. The same user gets emails from other Spaces. The issue is random or intermittent an...
Overview You have added static images into Jive content such as a Blog Post or a Jive Document. These images are not displayed in Email Notifications Added by linking a public image or an image embedd...
Overview When users click a link in an email notification that How to Handle Sales-Related Requests, to find out who the customer's Account Manager is.</supportagent>...