Overview In this article, you will understand what connection settings you need for your Directory Server. Information When configuring a Directory Server there are some settings you need to set up. F...
Overview This article describes the process to follow when you need to turn DEBUG mode on for interpreting SAML/SSO errors. Process Via the Admin Console: Navigate to: Admin Console > People > Setti...
Overview When troubleshooting an error related to SSO or SAML, it is very useful to narrow down the issue using some simple but important questions. This article lists the questions that need to be an...
Overview This article lists the SQL queries used for troubleshooting SSO/SAML related issues. Information The following queries are run to check the user profile and user properties of a user: SELEC...
Overview You may encounter the below listed common errors while trying to test or save the changes to the Directory Server Settings in your Jive community. These errors are usually related to the inva...
Overview In this article, you will find some examples of User and Group sync issues and how to troubleshoot them. Information Most user sync issues can be attributed to either the user not being fou...
Overview This article describes the process to resolve the error mentioned below, which occurs when a specific user is unable to log in: SAML external identity '<username>' already exists for user '<n...
Overview This article provides information regarding instances where Customers may raise their concerns about user update activities flagged as Anonymous, sometimes considered as a security risk. Envi...
Overview This article provides the instructions on how to add users to Jive for instances using Secure Sign On (SSO) or Lightweight Directory Access Protocol (LDAP) sync which requires external users ...
Overview After running the Lightweight Directory Access Protocol (LDAP) sync, the disabled/terminated Federated users in the Directory server are still shown as active in Jive. This article provides a...