Overview

After stopping the use of some of the Active Directory import fields such as Department, you might run into a situation where a user moved Departments. This change needs to be reflected in the user's profile. However, when you try to edit the user, to update a field (such as Department in this example), it appears in the solid grey color and you are unable to edit it.

This article provides instructions to fix this issue. 

Information

Environment

Jive Interactive Intranet-Account Support

Process

1. Check for the user's Federated status.
2. Unfederate the user.
3. Update the required fields.
4. Federate the user again.

What does federated mean?

In Jive terms, a federated user or group is one that is synchronized from LDAP. For more information, please read this article.

Confirmation

The required fields such as Department should reflect updated values in the user profile.