Overview

This article describes the process to follow when you need to turn DEBUG mode on for interpreting SAML/SSO errors.

Process

Via the Admin Console:

1. Navigate to:
   Admin Console > People > Settings > Single Sign-On > SAML
2. Save the changes.
3. Restart the Jive Instance.

Via the Database:

If you have access to the database, another route to take in order to enable DEBUG mode is to add the following property in the JiveProperty table:

saml.debug = true This property change does not require a restart of the instance.

Confirmation

After you enable DEBUG, you will be able to see the errors populate the SBS log.

Only On-Premise customers can see the log by themselves, Cloud and Hosted customers will need to have a Support Agent look at this through a ticket in the Jive Support Portal.