Overview When updating and saving Content in your Jive community such as a Document or an Event, a red bar appears at the bottom of the page with the following error: Your content could not be saved d...
Overview Some users can no longer access Jive. When they try to access the site, the error HTTP Status 400 - Bad Request appears, with a message of Request header is too large: Solution This issue c...
Overview You are utilizing both the LDAP user sync task and the user decay task in your Jive hosted or on-premise community, and you have noticed that the LDAP user sync task is not taking into accoun...
Overview A newly created user is unable to successfully log in to your Jive community. When they try to sign-in/login, an error message appears with the text Unable to sign in even when entering the c...
Overview Users for your instance are being prompted to enter their username and password when they try to log in to Jive, despite Single Sign-on (SSO) being enabled for your instance. This article des...
Overview You would like to update or renew the Single Sign-on (SSO) certificate used by Jive to connect your SSO Identity Provider. Environment Jive Cloud. Information Please contact us so that AT...
Overview When a user who uses SSO to log in to Jive, is trying to access the Admin Console through the direct URL (e.g. https://customer.jivesoftware.com/admin/) or through the Admin Console option fr...
Overview Jive Cloud release 3006.x introduced a change in token authentication mechanism that sets the maximum token validity to 48 hours. That means any user with no activity on the Jive Community wi...
Overview Users are unable to log in to the platform. Login is stuck and not resolving to SSO or IDP. The message on the screen says “Forwarding to login …”. Users are not able to reach the screen that...
Overview You want to reset another user's password. The user cannot log in, is getting Unauthorized errors, or has forgotten their password. Prerequisites The user is not federated via SSO or LDAP b...