Overview After clicking on a link to a form created using the Forms and Surveys App, one of the following error messages appears: Form Does Not Exist Form not found This issue affects all the form lin...
Overview Events that have been shared with a place don't appear in that place's Calendar Tile. For example, when creating an event in space A, then sharing it with space B, a Calendar Tile that has be...
Overview This article describes how can you get the Advanced Navigation/Mega Menu add-on installed on your instance. Advanced Navigation add-on, previously called the Mega Menu add-on, allows you to c...
Overview When clicking on the More external content link after browsing to or creating a form, an Unauthorized warning message appears: Solution To resolve this issue, follow these steps: Browse to...
Overview This article describes the steps that need to be taken to disable or remove a plugin from a Jive hosted or on-premise community. Solution Please note: If you would like to remove a module f...
Overview When reviewing the Basic User sync logs, an error message similar to the following example appears: An error was encountered while processing the user record with the Primary ID UserID in the...
Overview You have noticed one of the following issues after a Basic/Advanced User Sync Add-on file that you uploaded has been processed by the user sync task: New users are not having their user accou...
Overview A user's account has been changed from being a contractor to being full-time, and this change was specified in the user sync file. However, the user's account/profile in Jive isn't getting up...
Overview You would like the ability to select the category and author of an idea when importing one into Jive. This article provides more information on this request. Information This enhancement re...
Overview After upgrading your Jive instance, you may notice that the Community Manager Reports (CMR) page shows HTTP ERROR 500 when accessed. In this case, you will additionally see the error 'Initial...