Overview When you try to publish a content item such as a document or blog post using the Ghost Publishing/Delegate Access functionality, you get an error message. Error messages can include Publishin...
Overview After upgrading to Jive 9.5, the home page doesn't load. An error message appears with the text An unexpected error has occurred. The following error may appear in the Jive logs: ERROR com.op...
Overview After an upgrade, the Ideas tab in the Admin Console is missing. This article describes a possible solution to this issue. Solution Log in to the admin console. Click on System, then click ...
Overview The schedule option of the Delegate Access feature isn't working correctly. You may be seeing problems like: After scheduling a post, the scheduled time for it appears as the current time, an...
Overview You would like to check if the user synchronization task for the Basic/Advanced User Sync Add-on is still running/when it last took place, or you would like to know more about the actions tha...
Overview If you are unable to download add-ons, a common troubleshooting step is to check App and Add-On Diagnostics in the Admin Console (Add-ons > Diagnostics). Here you might get an error like the ...
Overview When uploading files to or retrieving files from spaces with Google Drive external storage in Jive Cloud, you may see the below errors: In Existing Places: There was a problem connecting to t...
Overview A software Add-on is an extension or plugin that gives the software system extended features or functionality, by bringing in features and functionality from 3rd party software systems. An ex...
Overview You have previously engaged the PS Team to install and configure the latest version of the Ask Me Anything (AMA) Add-on. While setting up a new AMA session, you verified the Hosts were Modera...
Overview You notice that the Google Fonts do not render properly in the Jive Solutions Countdown tile (previously called Jive Extension Pack - JEP). You may also additionally see the ReferenceError: h...