Overview You notice that while accessing the Community Analytics page (Avatar Menu > Community Analytics), you see Jive's out-of-the-box (OOTB) menu links instead of the links configured through the M...
Overview Content Lifecycle Management add-on is an offering from the Jive Solutions catalog that provides Guided Content Cleanup for automatic and community-driven management of content that aligns wi...
Overview You notice that you cannot upload mp3 or Wav files on the Jive Solutions (previously called Jive Extension Pack/JEP) Audio Tile. Solution This issue occurs when the problematic file types a...
Overview You notice that you can't upload a password-protected file through the Confidential File Service plugin. In such cases, the logs (sbs.log file) will include errors strings similar to service....
Overview The Tembo Social Add-ons work fine when added to a tile, but throw errors when added through the “App Create” menu. There are issues with signed RPC requests from Jive to 3rd-party add-ons li...
Overview You are using the Jive Solutions Advanced Navigation (formerly known as Mega Menu) Add-On. When you insert a Table of Contents (ToC) into a piece of content, and someone uses one of the ToC l...
Overview You are getting errors/alerts on many add-ons (A List, TemboSocial, HTML Tile, etc.) on the A List DES-2 Prod TemboSocial - it is recommended to request content creators to reconfigure or rei...
Overview You'd like to know if the Jive Solution tiles, add-ons, and apps (previously called Jive Extension Pack - JEP) are automatically updated in your instance, where to download them from and how ...
Overview You are using the...
Overview Whenever the French language is selected in your instance and you upload a static file, all non-English characters get replaced by ‘????’. You have the...