Overview The customer would see the impact metrics show a red bar error. Environment Jive Interactive Intranet Cloud and Hosted Resolution This error is caused by performance issues in the analyt...
Overview When reviewing the views listed in the impact metrics display for a content item, and comparing them to the views listed on the page for that item, the view counts do not match. An example of...
Overview For those who have not moved to AWS yet, you can use the Analytics Reports you currently have in your community to get an approximation of the community-wide reports that you will have when y...
Overview Community Manager Reports and Impact Metrics data for content begins accumulating after you configure and enable the Analytics database as well as the Events. You cannot capture Impact Metric...
Overview In Impact Metrics, the number of viewers shown in the left-side column is more than the number of viewers listed in the bottom panel. Environment: Jive Cloud Instances and AWS Solution <suppo...
Overview The Recommender Service, also known as Jive Genius is an engine that collects and analyzes user activity in the community to recommend useful content, people, and places to individual users, ...
Overview In this article, we will define the Activity Engine processing queues that are relevant to the Recommender service and their expected values. Knowing this is essential in troubleshooting as...
Overview Customers may notice that Page Views (PV) on single pages do not match with the Page Views displayed on the Analytics page. This is expected behavior since the two numbers have a different me...
Overview This article describes the new API endpoints and the new way of downloading analytics data if necessary. The article applies to Cloud and Hosted customers, and also to On-Premise customers th...
Overview When users ask a Question in Jive and post replies to those questions, the original requester can Mark correct one of the answers. Customers may want to get some reports on this activity and ...