Overview This article explains how to generate a report of views of a specific document by department (which refers to the Department field in the User Profile, which often indicates the role). Prereq...
Overview Analytics Data needs to be restored after some maintenance or when reviewing the Cloud Analytics data, Analytics API data, DES data, or Impact Metrics data in Jive, you notice one of the foll...
Overview Jive Content does not have Impact Metrics - all values are zero or information is not populating. All content is affected - including previously created content and newly created content. Y...
Overview When comparing the number of views for some content in Community Analytics with the previous week's reports you are seeing fewer views for most content. You see a reduction in the number of v...
Overview Impact Metrics have content views and emails-sent capped at 10,000: You have a blog post that has been posted in a stream with more than 10,000 subscribers. However, the Impact Metrics shows ...
Overview You want instructions for connecting Google Analytics with your Jive site. Solution You can integrate Google Analytics into your instance by following the steps below: Log onto Google Web A...
Overview You find that Blog Views don't increment in Place analytics. The Analytics tab of a Space or Social Group shows a low number of views. This number is lower than what you can see in an How to ...
Overview DES API is not pulling data after a certain date (April 24th, 2021). Your API request is querying the end-point “https-eu-aws.jivesoftware.com” or “https://api-aws.jivesoftware.com”. The API ...
Overview Web-based Software Products usually have a built-in mechanism to track user activity for the purposes of: Identifying improvement areas in the product Identifying & Articulating Return on Inv...
Overview You are trying to view Community Analytics (Cloud Analytics) but the reports are blank and there is an error message saying “Whoops. There was a problem creating this chart. Give it another t...