Overview

When comparing the number of views for some content in Community Analytics with the previous week's reports you are seeing fewer views for most content.

• You see a reduction in the number of views reported in DES exports.
• You are on Jive Cloud

Information

This is likely due to a data synchronization issue in the AWS backend, or due to a server caching issue. Please contact us for resolving this.

<supportagent> This has previously been escalated to Engineering as a SaaS Incident. See:

• JVCLD-167141

See also - Runbook for Restoring IM/DES Data for Cloud Instances </supportagent>