Overview After upgrading your Jive instance to a new version, users are experiencing performance issues or time-outs when they try to access pages in your community. This article describes the inform...
Overview After a recent upgrade to your Jive instance, you have noticed that some users in your community are unable to view subspaces even though they have the permissions necessary to do so, or that...
Overview This article describes how to perform a rolling restart of your on-premise community. A rolling restart is a procedure that is used to restart all the web application servers/nodes in your co...
Overview When you are experiencing a major incident such as an outage with your Jive on-premise instance and you are contacting us, you should include the log files as described in this article to exp...
Overview While investigating the application logs to identify why a place cannot be deleted from your Jive on-premise community, you identified an error message similar to the following example that y...
Overview While investigating the application logs to identify why a place cannot be deleted from your Jive on-premise community, you identified an error message similar to the following example that y...
Overview On your Jive on-premise instance, you notice that the space in the partition where /usr/local/jive is held is filling up to 100% of the disk capacity. This also causes the logrotate script on...
Overview: You get errors when trying to start Jive after migrating it to another server. ERROR com.jivesoftware.service.tenant.SingleTenantService - Please check your connectivity to the directory ser...
Overview When using a custom built deployment compiled from Maven repository, Jive on-premise 9.5 instance installation fails to start after upgrading from 9.0.5 with the error Invocation of init meth...
Overview You may face an issue where all users are not receiving inbox notifications when an event that triggers a notification is done. For example, changes made to a space/group they follow. Solut...