1. Get the containerID and the containerType of the place in Jive.
  2. Ask your IT team to perform the following steps on your Jive application database:
    1. Backup the jiveimage and jiveimageversion tables.
    2. Run the following queries, replacing <containerID> and <containerType> with the containerType and containerID of the group/space that you identified in Step 1:
      delete from jiveimageversion where imageid in 
      (select imageid from jiveimage where objectid in
      (select internaldocid from jivedocument
      where containerid = <containerID> and containertype = <containerType>)
      and objecttype=102);
      delete from jiveimage where objectid in 
      (select internaldocid from jivedocument
      where containerid = <containerID> and containertype = <containerType>)
      and objecttype=102;

 

Testing

  1. Browse to the Jive community.
  2. Attempt to delete the place again.
  3. If the issue persists, please attach the SBS logs (located in /usr/local/jive/var/logs) from the web application servers to a support ticket.