Overview The customer faces an issue wherein the Webapp node is getting full. They notice the following notification: /usr/local/jive capacity low Used (%)'s value 76.00 was greater than the threshold...
Overview This article describes the process to follow when many users are unable to log in to the instance getting 400 Bad Request error and the customer is on Kerberos SSO. Environment Jive On-Premis...
Overview After upgrading an On-Premise instance to the 9.0.6 version, the following issue might be observed: When trying to get to the cache settings page within Admin > Console > Settings > Cache, a ...
Overview In the Upgrade Console that appears when upgrading your Jive instance, the task Remove Document Conversion SWF Files fails with the message This update task has failed due to an error: The er...
Overview This article provides the diagnosis and resolution for the couldn't ingress activity errors in the On-Premise search. Diagnosis Look for a message like the following, in the sbs.log: ...
Overview This article provides the diagnosis and resolution for the double get for page error in the On-Premise search. Diagnosis Check the stdout.log for messages like the following: 2013-01-...
Overview We have identified an issue in the Jive on-premise releases before version 9.4 where the application doesn't delete temp images (named as temp*.temp where * denotes a numeric string) in the $...
Overview Cache Server for Jive On-premise instances listens on port 8081 by default. You may need to change this port configuration if you need to run another application that also uses this port to a...
Overview All or most Jive web nodes/servers are returning HTTP 502 errors whenever users try to access the site. The following warning message may appear in the web server logs: WARN org.apache.cxf.ph...
Overview When reviewing the Jive application logs, you notice the following error message: ERROR com.jivesoftware.community.JiveHome - Overridden text extraction directory /mnt/jive_persist/jiveSearch...