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Articles

  • Emoticon Filter

      Overview   You can set up emoticon filter to automatically replace emoticons with emoji. The emoticon filter automatically detects ASCII emoticons in texts and replaces them with a relevant emoji wh...

  • eDiscovery Search

      Overview   You can search the community content for specific users and export the results as XML if it is needed for legal reasons or internal investigations. This article provides information regar...

  • Disabling Content Translation Service

      Overview   You can disable the Content Translation Service so that you can manage your community's per-word translation costs. This article provides the procedure for disabling content translation s...

  • Cloud Search Service

      Overview   The Jive Cloud Search service enhances Jive search with infinite scale, continuous improvements, and the advanced social context. This article provides information regarding the Jive Clou...

  • Content Search

      Overview   Getting the relevant results is critical for the success of the community. This article provides an overview of the content search (like where and what it looks for).   Information   When...

  • Configuring Search Synonyms for Names

      Overview   As a community manager, you can configure the search feature in Jive to recognize synonyms of names. This helps improve user search results. This article provides the procedure for config...

  • Manually Rebuilding (reindexing) or Updating the User Search Index

    Overview This article provides the steps required to rebuild or update the User (People) Search Index. Whenever you search for a particular person or use the Jive @mention feature to tag a person, the...

  • Promoting Content Search Results

      Overview   As a community manager, you can create rule-sets to ensure that particular keywords always return specific content results, even when those keywords are not present in the content. This a...

  • Configuring OpenSearch

      Overview   As a community manager, you can make external search engines (that support OpenSearch format) available to users in your community. This article provides the procedure for adding (and con...

  • OpenSearch Engines Property Reference

      Overview   As a community manager, you can view and edit the properties of a search engine when you manually add a new engine or edit the properties of a configured engine. Different properties are ...