Overview You've identified that a specific device on your network is unable to reach your Jive community/instance or your community's API. When you try to connect to the Jive API from that device, the...
Overview On your community homepage, you have a widget that you use to search for questions that have already been posted to your community or ask new questions. When you search for a question using t...
Overview The events for a particular quest are not showing as completed despite the users completing the tasks associated with those events. This article describes the information that can be provide...
Overview When you try to create a user group in your community, an error message appears with the text We could not complete your request. Please check the form for details. When you check the form, y...
Overview Users receive an error message after they update their profile information, for example, their title, biography, or hire date. After they submit their profile changes, a message appears with ...
Overview Jive is not loading for some users in your community. The issue persists when they use different browsers. An error message appears when they try to access the site, with the text This site c...
Overview You want to track the number of searches done on your Jive platform. Solution The Analytics Export tool can be used for this. It's UI version is available only for Cloud instances. Hosted Jiv...