Start a conversation

Articles

  • Non-Content Search

      Overview   In addition to searching for content, you can also search for users and places (like spaces and groups), and @mentions. This article provides information regarding the non-content search....

  • Search Methods Overview

    Overview   Jive offers a variety of ways for searching content like names, words, phrases, and synonyms, etc. This helps you get the most out of the search feature. This article provides information r...

  • Using Spotlight Search

      Overview   The Spotlight search is an easy way to find almost anything that exists in your community. It also displays your activity history and bookmarked items. This article provides information r...

  • Search and Browse Features

      Overview   Jive offers many features to browse content and search for it. Some examples are searching for keywords, viewing history and activity, searching for content by users and places, as well a...

  • Promoted Search Result Terms/Rules Keep Disappearing or Getting Removed

    Overview You have noticed that the promoted search result terms for your instance are disappearing or are getting automatically removed after they have been added. This article describes the solution ...

  • Can't Find a User When Searching Your Community

    Overview You're searching your community for a specific user and can't find them. For example, you recently re-activated a user whose account was disabled/deactivated, but the user isn't appearing in ...

  • Users are Missing When Trying to Share a Blog Post

    Overview When you click on the Share button for a blog post, then you click on the Select People button to bring up the list of users in your instance, you notice that the number of users listed there...

  • Page Reloads Or Shows An Error Upon Selecting The Time Filter In The Spotlight Search

    Overview You observe that selecting the time filter in the Spotlight search in your Jive Community, causes the page to reload or show an error stating Error Retrieving Results.   Solution This issue w...

  • User Search Doesn't Offer Custom User Fields As Filterable On The People Page

    Overview Filters that are derived from the custom user fields are missing in the user search on the People page. This blocks the users from filtering the search results but these filters.   Solution T...

  • Deactivated Users Appear in Search Results in Jive Versions Lower Than 9.7

    Overview You notice that Deactivated Users appear in Search Results on Jive versions earlier than 9.7. You may expect that only Admin Users should have the ability to search for Deactivated Users and ...