Overview

You have noticed that the promoted search result terms for your instance are disappearing or are getting automatically removed after they have been added.

This article describes the solution to this issue.

Environment

Jive On-Premise versions prior to 9.3.

Solution

This issue was identified as a defect and has been resolved as of Jive version 9.3. In order to resolve this issue, please upgrade your Jive instance to the latest version.