Articles

• The User Decay Task is Deactivating Jive Daily Users or API Users

  Overview The...

• Users With a Forward Slash "/" In Their Usernames Have the Message "Not Found" Appear in Their Profiles

  Overview Users in your instance that have a forward slash in their username or email address have the error message Not Found appear when browsing to their user profiles. This article provides more in...

• Resetting the Password for an Admin Account

  Overview This article describes how to reset the password for an account in your community that has system administration privileges (or the default admin account).   Solution To reset the password fo...

• A Person's Old User Account is Replaced When They Return to Your Organization

  Overview You have noticed that when people return to your organization, their old user account information is overridden by their new information (for example, their old department is replaced by thei...

• A Person/User Account is Missing in the API Results or in the Admin Console User Search

  Overview You notice that some user accounts are missing from search results when: You run an API query to the /people endpoint Checking the list of users in the Admin Console's User Search This may ha...

• Can't Assign a Permissions Override for a User Account

  Overview When you try to assign a permissions override for a user account using the admin console, you are unable to locate that user account when you search for it in the permissions override Startin...

• Enabling a Disabled/Deactivated Admin Account and Finding Why the Account Was Disabled

  Overview An admin account in your community was disabled suddenly or without your knowledge, and you would like to re-enable it. Please note that admin accounts can only be disabled by other admin acc...

• Users Can't Reset Password as the Continue Button is Greyed Out (Disabled)

  Overview When a user tries to reset the password for their in the Jive Community, the Continue button is greyed out (disabled) leading them to be not able to reset their passwords.   Solution This hap...

• Managing Users and License Counts in Jive: Deactivating vs Deleting Users

  Overview Users of Jive may experience confusion regarding the process of managing users and license counts, particularly when it comes to deactivating versus deleting a user. The main concern revolves...