Overview

This article provides the procedure for deactivating and deleting User Accounts in Jive.

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Information

You can deactivate or delete a user account when you want to remove the person's presence from the community.

Deactivating a user account removes their access but keeps their content in the system. When you deactivate someone's account, Jive replaces their former avatar with a blank avatar; the word 'Deactivated' appears on their profile. The person is no longer able to log in or receive notifications, but their content remains viewable in the application.

Deleting a person's user account deactivates their access and also deletes the community content they have contributed. This is a permanent action that, depending on the user's amount of activity, can have an impact on content throughout the community. If you are not sure whether you want to delete the account, consider deactivating the user instead.

CAUTION: Deleting someone's account is permanent. This action deletes everything about the user's presence in the system. This includes in some cases content that was created by other people (such as replies to the deleted user's posts). We recommend that you read the warnings on the Delete User page!

Please note that tiles created by users in places belong to the places and not to the user. Consequently, when the account of the creator is deleted, the tiles and the content remain available.

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Process

To delete or deactivate a user account:

1. Navigate to Admin Console > People > Management > User Search, where you see a list of all the users.
2. Find the user account you want to delete in the list and:
   • To deactivate the user account, click Deactivate, next to it.
     The user account is deactivated and the user is not able to access the community, while the content that is associated with the account remains.
   • To delete the user account, click Delete icon, next to it.
     The user account and all associated data are deleted. This may take some time to finish, depending on how much content is associated with the account.

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Confirmation

The desired user accounts will be deactivated or deleted, as required.

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