Overview
The Auto-Follow Extension is a Jive Professional Services plugin that allows a community manager to set up a series of rules that will force-follow a user to any number of different People, Places, or Blogs. This is helpful for user onboarding since they will be starting with a curated set of followed items based on their role, location, or another identifiable grouping.
This prevents the 'all or nothing' feeling of being a new user and having an empty Inbox and a full Activity stream. The extension is also great for Corporate Communications.
Setting users up to follow the CEO's Blog, Legal, and HR spaces will keep everyone informed from the top down, and you can be sure that people see it. Refer to the Auto-Follow Extension User Guide for detailed information.
This article lists some of the most frequently asked questions about Jive's Auto-Follow extension.
Information
Q 1. |
How do I get this extension?Contact your Jive Sales representative for details. |
Q 2. |
What versions is it available for?The Auto-Follow Extension is available for Jive 6 and 7. |
Q 3. |
Is Auto-Follow available for Jive Cloud?No. This extension exists as a plugin and is not compatible with Jive Cloud at this time. |
Q 4. |
What happens if a user unfollows something that you have set them to follow?The Auto-Follow rules run each time a user logs in. So, if a user unfollows something that you have set them to follow in the rules, they will be following it again the next time they log in to Jive. |
Q 5. |
What happens if a user deletes a custom stream set up by Auto-Follow rules?
Just like unfollowing something they are set to follow, the rules are applied at the next login, and the custom stream will be recreated.
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Q 6. |
What happens if I delete an Auto-Follow rule?You have the option to delete a rule and leave the associations it has already made for users, or delete the rule for the future and leave the associations that it has created. |
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Q 8. |
Who can manage Auto-Follow rules?Anyone with a Manage Users permission or higher can manage the Auto-Follow rules. |
Q 9. |
What happens if a user already has the maximum of ten streams?For the users that already have the maximum number of custom streams, the rules will run and follow the user to the Place/Blog according to the rule, but will not create the custom stream. E.g., we have nine custom streams and Auto-Follow rules. This would give us a Regional stream and a Corp Comms stream following the Jive Satellites group for Regional since we are remote, and Corp Comms would have the CEOs Blog, and Legal Blog followed to it. When we are logged in, the rules will execute from top to bottom. The first rule that created a custom stream would give us the tenth and final stream. E.g., Regional was first and got created. When it came time for Corp Comms to create, that would fail out. However, we would still be following the Places based on the rules in our Connections Stream. |
Q 10. |
I set up rules, but why are they working only for some people?Does your community use SSO or Kerberos with a long timeout? Rules are run at login. Try logging a user out manually and back in again to see if the rules execute. |
Q 11. |
I have a large community. If I create a rule, will it affect the performance of my community?Rules are run for each user individually when they log in. When you create a rule, there is no batch operation performed at that time. There are no performance concerns to creating rules that apply to many people, or even to creating many rules. |
Q 12. |
Can rules force Email Alerts?Yes. Email Alerts can be turned on for a custom stream using an Auto-Follow rule as of 7.0.3. |
Q 13. |
Can rules follow things to a user's Inbox?Yes. As of version 7.0.3, you can route a rule to an Inbox. |
Q 14. |
Can an Auto-Follow rule join a user to a group?Yes. As of version 7.0.3, an Auto-Follow rule can join users to groups (including private and secret groups). |
Q 15. |
Can I set rules up with wildcard matches?No. At this time, the rules are exact matches. This means that if you have the rule to match Address = USA, the rule will work only if the user's address contained the exact three letters of USA. |
Q 16. |
What if a person is followed to something or added to a group based on their profile field, and their profile field changes (for instance - moving from one department to another)?Upon the next login, the person would be matched to the new rules that applied to them. However, the rules that no longer applied to them would not be undone. E.g., they would be following new things, but not unfollowing previous things. The mappings would stay. Likewise, if a rule pushes a user into a Social Group, it would not revoke that membership if the rule no longer applied to that user down the line. |
Q 17. |
How does the Auto-Follow plugin store its rules?See the article: Rules Stored by the Auto-Follow Plugin for detailed information on this. |
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