Users receive an error message after they update their profile information, for example, their title, biography, or hire date. After they submit their profile changes, a message appears with the text "We could not complete your request. Please check the form for details."
This article describes the information you can provide to ensure that the Jive Support Team is able to investigate this type of issue.
- The username or email address of one of the users affected.
- The profile fields that they are trying to change.
- Please ask one of the users affected to capture a HAR file while recreating this issue, then please attach that file to the ticket.
Support agents: Once the HAR file has been provided, review the requests there to check the information that was being sent in the POST or PUT request that is related to the profile update. You can cross-reference the time of the request with the application logs if the results of that request don't make it clear why the user is not allowed to update their profile.