After upgrading your Jive instance to a new version, users are experiencing performance issues or time-outs when they try to access pages in your community.
This article describes the information you can provide to expedite the resolution of this issue.
- SBS Log files (located in /usr/local/jive/var/logs): These will appear as the instance name with a .log or .out extension. There may be several sbs.log files.
- The output of: jive snap -c 5 -i 5 > threaddump.txt
- A HAR file that was captured while reproducing the issue.