Overview

After a data migration was performed for your community, you have noticed that there are missing or broken images in the community that your data was migrated to.

This article describes the information that you can provide to Jive Support to expedite the resolution of this issue.

Environment

Jive Cloud or Hosted.

Information

To expedite the resolution of this issue, please contact us so that ATLAS can assist you. If you are not satisfied with the solution provided by ATLAS, then it will create a ticket for you on which you can attach the HAR file captured while browsing to a page that has missing or broken images

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Support agents:

As an initial troubleshooting step, review the article Broken Images Causing HTTP 404 Errors in Browser Console and verify if the source address of these images is correct based on the customer's new community information.

Gather the information that you can regarding the broken images, then file a JIRA ticket of the type Account Support to the JVES project, indicating the addresses of the broken images that you have identified as well as any other relevant information you gathered. If the customer attached a HAR file to the Zendesk ticket, attach it to the JIRA ticket.

Advise the customer that you have engaged an internal team to investigate this matter further and inform them whenever the internal investigation has made significant progress or is complete.

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