Configuring Discussions Application-Wide

Overview

Application-wide discussion settings control useful but performance-intensive features such as read tracking and thread mode. This article provides the procedure for configuring discussions application-wide.

Notes:

• You can also set some aspects of how threads marked as questions should be handled.
• If you see slower performance, try disabling read tracking and turning the thread mode default to Flat. Both of these features can tax performance on some configurations.

Process

To configure discussions:

1. Navigate to Admin Console > System > Settings > Discussions.
2. In Enable Read Tracking, select one of the following:
   • Select Enabled to allow users who viewed messages mark them as read.
   • Select Disabled to mark discussions as read automatically.
3. In Read Tracking Age Threshold, specify the number of days after which unanswered discussions are marked as read.
4. In Thread Mode, specify how replies appear:
   • Flat: Replies appear in a list.
   • Threaded: Replies are indented.
   Users can override this setting by changing their preferences for discussions.
   When replies reach the maximum (the default is 100), replies appear flat even if you or the user has set them to appear as threaded.
5. In Correct Answers, select Enabled to allow the users to mark replies as Correct Answers.
6. In New Thread Behavior, specify if new discussions are marked as questions by default.
7. Click Save Settings, to apply the changes.

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